Privacy Policy

Purpose & Scope

Over the course of standard business, Epigenome Technologies will store customer information, including name, contact information, university or employment affiliation, and information about how the customer interacts with our website, marketing materials, or otherwise uses our products and services.

This policy applies to customers of Epigenome Technologies, users of the Epigenome Technologies website, and those who interact with our marketing materials. This policy serves to provide information on how Epigenome Technologies collects, uses, and transfers personal information when you visit our website (epigenometech.com) and other websites that we control (epigenometech.net). Please review this policy thoroughly and contact us with any questions.

Policy Statement

Consent

By using our products, visiting our websites, or registering with us, you accept and consent to this Privacy Policy. By providing your personal information, you agree that we may collect, share, and transfer that personal information in accordance with the terms and conditions listed herein.

You may opt out at any time by contacting Epigenome Technologies, revoking your consent, and requesting that your personal information be deleted.

Contact

You may contact Epigenome Technologies by email at info@epigenometech.com

Scope and Purpose of Information Collected and Stored

When placing an order through our online store, Epigenome Technologies collects your name, contact information, physical address for shipping, and billing address for payment processing. When interacting with Epigenome Technologies at conferences or trade shows, Epigenome Technologies may collect some or all the above information for the purpose of contacting you with additional information about our products and services. When registering with the Epigenome Technologies website, Epigenome Technologies collect your name and email address which you voluntarily provide, for the purpose of contacting you with product, promotional, or technical information.

Tracking Technology

Epigenome Technologies uses first-party and third-party cookies (“Cookies”) on our website to facilitate and enhance the user experience, such as by enabling registered users to access specific content. With these cookies enabled, our system will recognize your browser session whenever it connects to our page. Most web browsers allow you to exercise control over Cookie to disable them but this may affect or stop you from using certain features of our websites such as interactive options or some purchasing features. You may choose not to take advantage of these interactive features and you can set your browser to reject Cookies or to alert you when a cookie has been sent. Due to this automatic collection of Cookies, Epigenome Technologies does not honor “do not track” requests. Epigenome Technologies does not have access or control over of third-party Cookies and consider them to be outside the scope of this Privacy Policy.

Epigenome Technologies uses a Third Party Service Provider in order to better understand our users’ needs and to optimize this service and experience. The Third Party Service Provider is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables Epigenome Technologies to build and maintain our service with user feedback. The Third Party Service Provider uses cookies and other technologies to collect data on our users’ behavior and their devices. This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. The Third Party Service Provider stores this information on our behalf in a pseudonymized user profile. The Third Party Service Provider is contractually forbidden to sell any of the data collected on Epigenome Technologies’ behalf.

How Epigenome Technologies Uses your Information

Epigenome Technologies uses your information for your benefit to make sure we can meet your needs when you order from us and interact with our website. Epigenome Technologies uses its information to: fulfill customer orders, process customer payments, update customers about changes in protocols, inform registrants of promotions, provide registrants scientific updates relevant to the field of epigenetics, request product improvement feedback, and to support the use of our products, services, and website. Epigenome Technologies may aggregate and combine the information we collect to improve our website operation.

Storage, Security, and Retention of Information

Epigenome Technologies uses robust internal and third party physical and technical measures intended to safeguard your information and help protect this information from unauthorized access or loss. You are responsible for maintaining the confidentiality of any required passwords to access our websites (if any). Epigenome Technologies uses our best efforts and comply with US state and federal and other law such as the GDPR (when applicable; EEA) for data security but cannot guarantee complete security. If you believe your data is compromised contact us and we will conduct a review and take action to rectify or mitigate any such compromise of your information.

We retain data for a reasonable time and at least as long as required by applicable law, and for periods of time needed to pursue our obligation to meet your needs and other business needs (audits, quality management system compliance), legal obligations, dispute resolution or enforcing agreements. You may access, correct, and update your information by accessing your accounts or profiles, where relevant, on the websites or by contacting us via phone. You may request a summary of information we hold about you, as well as corrections, updates or deletion of your information, by contacting us at info@epigenometech.com. Our response to such requests will be limited to information under our direct control. We will make best efforts to respond promptly to such requests in accordance with our legal obligations by applicable rules and laws.

Protection

We use information in connection with various legal proceedings from time to time to protect your or our rights. In this regard, In addition, we may disclose information about you to a third party at your request, or if you consent to the disclosure.

Transfer

We may share and transfer your information to our associated companies, affiliates, agents, vendors or service providers who assist us in the process of providing products and services to you or assist us in other ways. We do not sell or otherwise benefit monetarily from transferring your information. We also may disclose Information to third parties where we believe in good faith that disclosure is required by law, to cooperate with authorities (law enforcement) or to comply with a legal proceedings (public or private) or to protect the safety, rights, or property of you or us or the public. At some future date we may buy or sell or otherwise transfer a business unit or asset from or to another entity, we may share or transfer your information pursuant to the terms and conditions of any such transaction.

European Economic Area: Legal Basis for Processing Your Personal Information

If you are located in the European Union or Switzerland (collectively, “EEA”) and you have a data privacy or data use concern that you feel has not been fully addressed, you have the right to contact the relevant EU data protection authority or the Swiss Federal Data Protection and information Commissioner, as applicable.

If you are an individual from the EEA, our legal basis for collecting and using Personal information will depend on the personal information concerned and the specific context in which we collect it.

In some cases, Epigenome Technologies may also have a legal obligation to collect Personal information from you or may otherwise need the personal information to protect your vital interests or those of another person. If Epigenome Technologies asks you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and will advise you whether or not the provision of your Personal information is mandatory, as well as of the possible consequences if you do not provide your Personal information. Similarly, if Epigenome Technologies collects and uses your Personal information in reliance on our or a third party’s legitimate interests that are not already described in this Privacy Policy, we will make clear to you at the relevant time what those legitimate interests are. If you have any questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us as indicated above.

Changes to This Policy

We may change this Privacy Policy any time and at our sole discretion. Changes will be effective upon the date the revised Privacy Policy is posted on the websites, with the effective date noted in the Policy header at the top of this page. When you visit our websites, you accept the version of this Privacy Policy in effect at that time. We recommend that you periodically revisit and review this page to obtain the latest information on our privacy practices.